Cancellation Policy
How changes, withdrawals, and cancellations work for reservation requests and confirmed rentals.
Requests, not confirmed bookings
A reservation request submitted through this website is a request to be contacted, not a confirmed booking. No cancellation applies until RoluxCars has confirmed availability and terms in writing.
Changing or withdrawing a request
You may change or withdraw a pending request at any time before it is confirmed by contacting our concierge team. There is no charge to withdraw a request that has not been confirmed.
Confirmed reservations
Once a reservation is confirmed, the applicable cancellation terms, notice periods, and any deposit conditions are set out in the rental agreement provided at confirmation. Terms may vary by vehicle, duration, and season.
Refunds
Any refund of a deposit or pre-payment follows the terms of the signed rental agreement. Refund timing depends on your payment method and financial institution.
Contact
To change, confirm, or cancel, contact the RoluxCars concierge team. We will confirm the terms that apply to your specific reservation.